See how one of the UK largest Water Utilities tackled odour risk
Welsh Water, one of the UK’s largest water and wastewater providers, revolutionised odour control across three major treatment plants with Envirosuite’s Omnis platform.
Over 3 million people with high environmental expectations.
Welsh Water stands as one of the UK's largest water and wastewater service providers. Despite their strong commitment to environmental stewardship and community transparency, managing odour complaints remained a complex challenge due to the limitations of traditional monitoring tools.
With Envirosuite, that changed.
Tailor-Fitting a Digital Solution for Proactive Odour Management to Each Site’s Conditions
Real-time odour monitoring integrated with hyperlocal weather data
Welsh Water deployed advanced sensors across their sites to capture live emissions data, including H₂S concentrations. This data is automatically combined with site-specific weather conditions to provide accurate, real-time visibility of odour activity across each facility.
Predictive alerts to reduce risk before events occur
Using Envirosuite’s proprietary modelling, operators now receive alerts ahead of high-risk weather patterns or operational activities. This enables them to take action such as adjusting sludge removal times before odour impacts occur.
Automated reporting to improve compliance and transparency
Detailed records of past events are now readily available through automated reporting tools. These insights streamline compliance efforts and provide clear documentation for councils, regulators, and internal stakeholders.
Validated insights to support evidence-based community engagement
Teams can now pinpoint the origin and timing of odour events, distinguishing site-related issues from external sources. This evidence has helped Welsh Water foster trust with surrounding communities and respond to complaints with confidence.
Operational teams can now act within minutes
Results to date have led to significant reductions in time spent on data collection, reduction of on-site odour, improved efficiency of daily activities and strengthened community trust at three separate facilities.
Don't just take our word for it.
"Live data is a game-changer. We can now preempt odour issues and even divert sludge tankers based on wind direction."
Mike Loyns
Wastewater Asset Engineer at Welsh Water
"It used to take an hour and a half to drive to the site and collect data. Now, we can just log in remotely and act immediately."
Mike Loyns,
Wastewater Asset Engineer at Welsh Water
"Being open with our customers made a real difference. When they saw that we were actively monitoring and responding to issues, they appreciated that we were investing in solutions and taking their concerns seriously."
Mike Loyns
Wastewater Asset Engineer at Welsh Water
Proven Results
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The evolving capabilities of Envirosuite’s technology ensure continuous improvements can be made, strengthening regulatory compliance and stakeholder engagement.
2 weeks to 2 minutes
spend in odour complaint investigations
Community confidence
reinforce with regulator-endorsed technology
Return on investment
through smarter, data-driven operations
Book a Demo Today
Operate with clarity, certainty, and confidence.
Envirosuite is setting a new standard for odour management in the water sector. Book a demo today to explore how we can help you enhance operations, safeguard reputation, and build lasting trust with your community.